At Connect365 (connect365.live), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to the information collected through both our website and mobile application. By using our services, you consent to the collection and use of information as outlined in this document.

1. Information We Collect

We collect various types of information, including:

• Personal Information: Name, email address, phone number, and any other contact details you provide when contacting us directly or when registering for an account.
• Log Files: IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, and timestamp data.
• Usage Data: How you interact with the website, such as the number of clicks and navigation trends.
• Device Information: Device type, operating system, and other technical details.
• Camera and Microphone Access: Required for video chat, recording video, and audio features within the app.
• Photos, Media, and Files: Access to your photo gallery, media, and files for sharing or uploading within the app.
• Phone Call Management: Access to make and manage phone calls to enhance communication services within the app.
• Push Notifications: We may send push notifications for updates or important alerts (with your permission).

2. How We Use Your Information
We use the information collected to:

• Provide, operate, and maintain the website.
• Improve and expand our website features and functionality.
• Analyze user trends and interaction with the website.
• Communicate updates, promotional content, and other relevant information.
• Preventing fraud and enhancing security.
• Facilitate video chat and communication services.
• Improve user experience and personalize recommendations.
• Communicate technical issues, updates, or customer support.
• Ensure proper functionality of app features, such as media sharing and call management.

3. Accessing and correcting your information

You may send us an email to sales@connect365.live to request access to, correct, or remove any personal information that you have provided to us.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

4. Permissions Required

• Camera & Microphone Access: To enable video calls and record video/audio.
• Media Access: To enable photo or file sharing features.
• Phone Call Access: To enhance phone call management features.
• Push Notifications: For app-related updates and alerts.

These permissions are granted at your discretion, and you may manage or revoke them through your device settings.

5. How We Share Your Information

We may disclose aggregated or anonymized information about our users without any restrictions. We will not share the personal information we collect with third parties except in the following circumstances:

• With subsidiaries and affiliates for the purpose of providing our Services and for purposes of management and analysis, decision-making, and other business purposes.
• With service providers, contractors, and other third parties that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, or analytics services, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• If we become involved with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Connect365’s assets, to business entities or people involved in the negotiation or transfer.
• Where required by law, in good faith belief that disclosure is necessary to comply with applicable laws or legal processes or to respond to any regulatory authority.
• To detect, prevent, or otherwise address fraud or security issues.
• To process your requests or transactions.
• To fulfill the purpose for which you provide the information, for any other purpose disclosed by us when you provide the information, or with your consent.

6. How We Protect Your Information

The security of your personal information is important to us. We follow generally accepted industry standards to protect your personal information during transmission and once we receive it. We have put in place appropriate physical, electronic, and managerial procedures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorization. We will notify you and any applicable regulator of any suspected breach and have procedures in place to deal with such breaches

You are responsible for keeping your password confidential.

While we have employed security technologies and procedures to assist safeguarding your personal information, no system, network, or method of transmission or storage can be guaranteed to be 100% secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or any other Services.

7. Retention of Personal Information

Connect365 will retain your personal information only as needed to meet the purposes for which it was collected or as required by contractual agreement, law, or regulation. After that Connect365 may destroy the information appropriately and securely.

If you delete your User Content from the Services or your account, copies of your User Content may remain viewable in the cache and archived pages or might have been copied or stored by other users of the Services.

8. Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.

9. Children’s Privacy

The Services and their content are not intended for, nor directed at, children under the age of eighteen (18). No one under the age of eighteen (18) may provide any personal information to or on the Services. We do not knowingly collect any personally identifiable information from children under the age of eighteen (18). If you are under the age of eighteen (18), please do not attempt to use or register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. If it is determined that we have inadvertently collected or received personally identifiable information from a child under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. If you are a parent or legal guardian and think your child under the age of eighteen (18) has given us information, you can contact us at sales@connect365.live to get the data deleted.

10. Grievance Redressal

Any grievance or complaint, in relation to processing of information, should be sent to sales@connect365.live. Grievance shall be redressed as expeditiously as possible.

11. Changes to Our Policy

We reserve the right to update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and notify you of such changes by means of an email to the email address specified in your account or through a notice on the Website home page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
Email: sales@connect365.live
Website: connect365.live